FAQS

IF you have any other Question drop down your question or reply on Chat System

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

We provide Delivery services only in Pokhara City.

The delivery charge is Rs 5o below total shooping price  of 1000 and free of cost for total shopping price above Rs 1000 .

How long will delivery take?

Normally with in the city area of Pokhara it takes 24 business hours.

However, sometimes it may takes maximum time up to 48 hours.

What exactly happens after ordering?

After you order the items, we verify the order through phone calls.

After phone verification we will deliver the items to your desired location.

Where can I view my order product?

You can see the order items on  your Account profile->Order and the order status.

 Will I receive the same product that I see in the picture?

We are always making sure that we provide the customer qualitative product as shown in the website.r q product to customer as soon on the picture.

How do I Compare a product?

In order to compare the product, click on the compare icon next to the product items.

In order to product, you have to add more than one product to compare.

PAYMENT & OTHER INFORMATION

How can the Payment be done?

Payment can be done through online either by deposting in our bank account shown in order details or Cash on delivery or online merchant like ESewa, Khalti, IME Pay.

How long do I have to return an order?

If the product is damaged, then damaged product should be notified to us with in 48 hours after delivery. You should return the items in our physical stores and can get another item replaced by yourself.

Glasses items won't be returned.

Will you restock items indicated as “out of stock?”

Yes, we will surely restock the items depending on the availability of the items from our dealer and based on your order urgency.

 

Which browser is best to use the site?

You can use any Browser. We prefered Microsoft edge and Google Chrome of latest version for faster navigation.